Frequently Asked Questions
What is Cisco Umbrella?
Cisco Umbrella provides secure access to the internet and usage clouds. It acts as a domain-inspector that provides the first line of defense against threats on the internet, protecting SCUSD users from accessing malicious sites, which could be the source of phishing scams, malware, ransomware or other cyber security risks.
How did it get on my computer?
SCUSD pushed the Cisco Umbrella client to SCUSD-managed computers so that their internet-bound traffic is protected from wherever they are.
How does it work on my computer?
Cisco Umbrella displays as a small globe in your computer's system tray and is designed to have virtually no impact on your computer's speed, performance or computing power.
How do I check if my device is protected?
You should see a green dot (on a Mac) or a colored globe (on a PC) that indicates that you are connected to Cisco Umbrella.
Cisco Umbrella Client on a Mac. It is located in the top right corner of the menu bar. The green dot indicates that you are connected to Cisco Umbrella.
How do I get a site unblocked?
To get a site unblocked, email firstname.lastname@example.org. Provide the link to the website, who will access the site (staff only use, students will access, etc.), and any other important details.
**Note: There will soon be a new and more efficient process in place for requesting access to digital materials and websites.
Am I protected if I work from a non SCUSD device?
You will have limited access to websites available to SCUSD staff.
What happens if I turn off Cisco Umbrella?
If you are a staff and your Cisco Umbrella is turned off, then your computer will go to the default settings or student settings. You may not be able to access some websites available to staff only.